If I’m building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install my tools and backup the site among other tasks.

If I’m onboarding a website I did not design, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

I will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact me to request a consultation and pricing for this.

My maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing my LIABILITY CLAUSE that releases me from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

I’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at my hourly rate which is reduced for you as a special, monthly care client!

In this case, you’re welcome to handle it in house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: I do not fixed website hacks unless the site will subsequently be added to our plan.

In the extremely unlikely event that a website is breached or hacked in any way while on my plan, I take full responsibility and will rectify the situation immediately. You will not need to do a thing.

I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets my requirements.

Absolutely! If you choose to have me host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.

Unfortunately, no. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While I do our best to get updates done within your allotted time, if more time is required, I can do so with our hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. I’m happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!